Technobots Ltd are completely dedicated to your total satisfaction. You can contact our customer service team for all non-technical queries using the sales Email address below.
Our Contact details:
Unit 29 Webb Ellis Business Park
Phone: +44 (0) 1788 877400
Fax: +44 (0) 1788 877140
Email: sales [at] technobots [dot] co [dot] uk
VAT Registration Number 799 9113 60
Please see our 'Contact Us' page before calling
Technobots Ltd takes all reasonable effort to ensure that any of our products do not infringe any patents, trademarks or copyrights. Any claims to the contrary will be considered and action taken as appropriate. Technobots Ltd own full copyright 2001 - 2013 in respect of this on-line shop. No copying in any form in part or whole of the shop is permissible unless otherwise granted in writing by Technobots Ltd.
Technobots Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service, for example we monitor which internet browser our customers use, which country the customer is from etc. All data collected is typically deleted every 14-28 days.
c. Only disclose information to third-parties for goods delivery purposes
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order; you will then be taken to either PayPal or SagePay depending on your choice for a secure payment to be taken.
Technobots do not get to see your payment card details or are they stored on our servers - we are PCI compliant to the latest standards. As we are an internet based company, we prefer not to take orders by telephone, you can read more on this and about placing an order on our 'Contact us' page. No credit terms are available (except to valid education accounts on a strictly 30 day payment by prior agreement). Please note a £20.00 minimum order value applies to all educational credit accounts.
We will automatically Email you to confirm that your order has been received, it does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a notification of dispatch. We have included this term to protect us in the unlikely case that a mistake has been made in pricing or we are no longer able to supply a particular product for reasons generally outside of our control. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Please see Shipping Costs for full delivery options & pricing. We send a notification of shipping via Email, any claim for non-arrival of goods must be advised (ideally by Email) within 30 days for letter post / airmail and within 4 days for carrier. The 4 days for the carrier option is imposed on us by the carrier to allow them time to investigate before the 'trail goes cold'.
Deliveries that require a signature cannot be left without a signature. We are unable to give Royal Mail specific instructions such as "can you get the postman to phone me in case I do not hear the door bell".
1st Class - Please note that 1st class letter post cannot be tracked unless you select the 'Recorded' option and as per Royal Mail guidelines is not considered missing until 15 working days after the expected delivery date have passed. In order to pursue a claim against Royal Mail for missing parcels, we may request a signed 'Missing Parcel in Transit' declaration that the goods have not been received is retuned to Technobots before we process any refund / replacement.
Airmail - Please note that Airmail letter post cannot be tracked unless the 'Tracked' option is selected. All Airmail is not considered missing until 42 working days have passed following dispatch. Typical delivery time for Airmail is 3-28 days depending on the destination country. Our experience shows that The Netherlands, Italy and the USA have the longest postal times. In order to pursue a claim against Royal Mail for missing parcels, we may request a signed 'Missing Parcel in Transit' declaration that the goods have not been received is retuned to Technobots before we process any refund / replacement.
Carrier / FedEx - All carrier deliveries are tracked and recommended for items of value and are sent on a priority service but delivery time is not guaranteed.
If a delivery cannot be made due to the customer not being in may result in the delivery being re-attempted, held at the carriers / Post Office local depot or left with a neighbour (primarily UK post only). A card should be left at the premises advising this has occured. It is the customers responsibility to re-arrange / collect the delivery, failure to do so may result in the goods being returned to Technobots. Any goods returned to Technobots due to a failed delivery will incur an additional carriage cost to send out again which will be advised prior to sending. Additionally, goods returned using our carrier option will incur a surcharge of a minimum of £18.41 for UK Zone 1 and more for other zones / countries. This is a charge made by the carrier and is outside of Technobots control. This does not apply where the carrier is Royal Mail. Returned goods not claimed within 14 days will be credited back to the customer less any carrier / re-stocking costs.
We aim to dispatch orders placed online by 12 noon UK time same day subject to stock availability but during busy periods, dispatch may be the following working day. Orders containing Out of Stock / Special Order items may take longer to dispatch and may hold up your entire order although we may split your order at our discretion. It is recommended that if your order contains Out of Stock / Special Order items that two orders are placed to allow the dispatch of stock items. Out of Stock / Special Order Items generally have some indication as to the expected lead time which is updated daily (excluding weekends). As we are primarily an internet based company, we do not to take telephone orders although you can visit in person at our counter in Totton, Hampshire. In some case, items may be unavailable and hence delivery may take longer, (see Back Orders).
No responsibility can be accepted for failure to meet a delivery date. There may be periods when the shop is closed to orders for example during holiday periods, these periods will be advertised on the shop in advance.
Currently we are unable to display the physical stock level of items on the website. If we have insufficient stocks of an item to meet your order, we generally dispatch what we have with any balance placed on back order. If new stocks are due within a day or two, we may delay dispatch in order to send out your order complete. Out of stock items are automatically put on back order but you can cancel a back order at any time for a full refund of the outstanding items.
We do not charge any extra carriage for sending out back orders but the carriage method is at Technobot's discretion.
All orders will be charged in £ sterling. For orders made from the UK or the European Union, 20% VAT is added. Orders sent outside of the EU do not have VAT charged. EU based companies with a valid VAT registration can apply for tax exempt status, see here for further information. Customers outside of the EU may be charged import tax and associated handling fees by the chosen carrier depending on the value of the goods and the countries own tax laws.
Credit Card Security
At the checkout stage, we will first take your address details and this is via our own 128 bit encryption secure server (look for the padlock symbol and the URL address change to https//www.technobotsonline.com). Then you will be transferred to the secure payment provider SagePay or PayPal. We do not get to see your card details at any time for orders placed over the internet, only the payment service providers (PSP) do and they meet the latest PCI industry standards.
It is recognised that many items supplied by Technobots will be used outside of their intended application / duty – for example in fighting robots. Our 12 month warranty (unless otherwise specified i.e. Silverline Tools Products - see below) extends only to manufacturing defects, failure due to shock, impact, fire, freezing, over-pressure or other such extremes fall outside of the warranty unless otherwise specified. The purchaser can take certain precautions to maximise the life expectancy of most items purchased by careful design of their creation. Technobots can provide guidance as to the suitability for most of our products in many applications but the purchaser will be responsible for ensuring the suitability of the item(s) in the chosen application.
Product liability is not applicable for products used outside of the manufacturers intended application / operating conditions. We do not supply goods intended for use in any saftey critical application unless otherwise explicitly stated in the product description. Any failsafe or similar function included in certain products only serve to reduce risks and not eliminate them, other suitable precautions should always be taken to minimise the risk to personnel.
Product liability does not extend to goods sent outside of the EU, do not order from Technobots if this is unacceptable to you.
Valid claims under our warranty will at the discretion of Technobots Ltd be refunded, repaired or replaced. Products should not be returned without first contacting Technobots Ltd, any return should quote proof of purchase (typically invoice number) and include a brief reason for return. The purchaser shall ensure that any returned goods are suitably packaged and carriage paid and include any associated parts.
We cannot be held liable for consequential damage to other products should any item purchased prove to be faulty or sent in error. You are recommended to physically check any component purchased including markings, size, performance etc.. prior to use in case of a picking error on our part. Any claims for goods sent incorrectly must be notified in writing to Technobots within 28 days of order receipt.
Silverline Tools Guarantee
This product comes with the free option of an extended guarantee period.
To activate this guarantee you must register the product at www.silverlinetools.com within 30 days of purchase. Should you not wish to register, a standard 30 day guarantee period will apply.
Terms & Conditions
This guarantee, and the guarantee period, begins on the date of retail purchase as detailed on your sales receipt.
If this product develops a fault within 30 days of purchase, return it to the stockist where it was purchased, with your receipt, stating details of the fault.
If this product develops a fault after 30 days a guarantee claim must be submitted.
Your original receipt indicating the place and date of purchase and product designation, precise details of the fault requiring correction, your guarantee certificate, and your name and address must be submitted to validate the claim.
We do not refund carriage. All products should be in a suitably clean and safe state for repair, and should be packaged carefully to prevent damage or injury during transportation. We may reject unsuitable or unsafe deliveries.
All work will be carried out by Silverline Tools or its appointed repair agents. The repair or replacement of the product will not extend, or renew the period of guarantee. Retained tools, or parts, for which a replacement has been issued, will become the property of Silverline Tools. The repair or replacement of your product under this guarantee provides benefits which are additional to, and do not affect, your statutory rights as a consumer.
What is covered:
The repair of the product, once verified to the satisfaction of Silverline Tools, that the defect is due to faulty materials or workmanship. If any part is no longer available or out of manufacture Silverline Tools may replace it with a functional replacement.
Products purchased and used within the EU.
What is not covered:
Normal wear and tear caused by use in accordance with the operating instructions e.g. blades, brushes, belts, bulbs, batteries etc.
Accidental damage, faults caused by: improper use, abnormal environmental conditions, overloading, insufficient maintenance, careless operation or handling of the product.
Use of the product for anything other than normal domestic purposes.
Change or modification of the product in any way.
Defects caused by the use of parts or accessories which are not Silverline Tools genuine components.
Faulty installation (except when installed by Silverline Tools).
Repairs or alterations carried out by parties other than Silverline Tools or its authorised repair agents.
Claims, other than the right to correction of faults with the product covered by these conditions.
Slight deviations from the specification that do not affect the functionality of the product.
If you need to reach us, please see the 'Contact Us' page
Orders should be placed online as that is the quickest and most accurate method of order placement.
Email sales [at] technobots [dot] co [dot] uk, alternatively, you can call on 01788 877400 (International +44 1788 877400, fax us on 01788 877140 or write to us at Technobots, Unit 29 Webb Ellis Business Park, Woodside Park, Rugby, Warwickshire, CV21 2NP, United Kingdom
Business Customers: This returns policy does not apply to purchases made on behalf of a business where returns for certain unwanted goods can only be made after prior agreement of Technobots Ltd.
Your rights as a consumer to return goods are protected under the EU Distance Selling Directive (DSR). You may cancel an unwanted order in writing for a refund (excluding any optional shipping insurances) within 7 days following the day of receipt of the goods purchased. Cancelled goods must be returned at the purchasers expense as soon an practicable following the notification of cancellation. Goods should be returned in their original condition and packaging along with a copy of the invoice provided at the time of purchase. Any item damaged whilst being evaluated for their suitability will not be covered under the DSR's. Our returns policy excludes any product especially ordered in (defined as not being listed on the Technobots website and / or the item being identified on the website as a 'Special Order Item'). Products listed as a non-stock item with an origin from outside the UK also fall outside of the requirements of the DSR's as their pricing is subject to change due to fluctuations of the $/£ exchange rate. Any item especially modified by Technobots to the customers specific requirements are not covered by the DSR's, an example of this is the custom boring and or tapping of transmission components.
Unwanted goods returned outside of the 7 day return period without prior agreement will not be refunded and held pending payment to cover return costs.
Your statutory rights are not affected. Our aim is to provide excellent customer service, if you are not satisfied in the service provided, please contact us by post with full details to Technobots Customer Services, Unit 29, Webb Ellis Business Park, Woodside Park, Rugby, Warwickshire, CV21 2NP. We will endeavour to respond to all complaints within five working days.
Every effort is made to ensure the accuracy of all products described in this shop but minor variations in manufacture are possible These variations are not intended to lessen the described performance of the product in anyway. The purchaser shall be entitled to return the product for a full refund if Technobots Ltd agrees that performance is not in accordance with that specified in the shop.
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